Terms and Conditions for Using the ntc11 Malaysia Platform

1. Definitions and Acceptance of Terms

In this Terms and Conditions document, the words "NTC11", "we", "our platform" refer to the website and services operating under the name NTC11, accessible via ntc11.pro and all related sub-domains. "Member", "user", "you" refers to any individual who accesses, registers for, or uses the services provided by the NTC11 platform.

By completing the account registration process, making your first deposit, or simply browsing the content of this platform, you legally and bindingly agree that you have read, understood, and consent to comply with all Terms and Conditions stated herein, together with our Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and NTC11.

Ntc11 reserves the right to change, add, or amend any section of these terms at any time without prior notice. It is your responsibility as a member to review these terms periodically. Continued use of the platform after any amendment is made will be deemed acceptance of those changes.

2. Account Registration Eligibility

To register and use ntc11 services, you must meet all of the following eligibility requirements:

• You must be at least 18 years old at the time of registration. Registration by underage individuals is strictly prohibited and may result in account closure along with forfeiture of all balances and wins.
• You are registering as a private individual in your own name only, and not on behalf of any entity, company, or third party.
• You are not currently on a self-exclusion list or banned from any related gambling platform.
• The information you provide during registration must be accurate, complete, and up to date. Providing false or misleading information is a serious violation of these terms.
• Your use of this platform is based on your own free will and independent decision, and not under coercion or pressure from any party.

Ntc11 reserves the right to request identity verification (KYC) at any time. Members are required to provide valid identification documents such as a national ID, passport, or driving licence upon request. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

3. Member Account Management

Each individual is only permitted to hold one active account only at ntc11. Holding multiple accounts by the same individual, or from the same IP address, device, or household, is prohibited and will result in the closure of all associated accounts and forfeiture of any balances and wins.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. NTC11 will not be held liable for any losses arising from unauthorised access to your account due to your own negligence. Please notify our support team immediately if you suspect your account has been compromised.

NTC11 accounts are non-transferable and may not be sold or used by another individual. Any attempt to transfer account ownership or use another person's account will result in the immediate closure of all accounts involved.

• Ensure that your registered email address is active and accessible to you at all times.
• Update your personal information via the account panel should any changes occur.
• Use a strong, unique password that is not used on any other platform.
• Do not share your login credentials with anyone, including family members.

4. Deposits and Fund Withdrawals

Ntc11 supports a wide range of deposit and withdrawal methods suited for users in Malaysia, including FPX, DuitNow, local e-wallets, bank transfers, and selected cryptocurrencies. All deposits are processed instantly, while withdrawals are typically completed within 5 to 15 minutes for major payment methods.

Minimum and maximum deposit and withdrawal limits are as stated in your account panel and may vary depending on the selected payment method. NTC11 reserves the right to amend these limits at any time based on operational requirements.

• All deposits must be made using a bank account or payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Ntc11 reserves the right to delay or withhold withdrawals for the purposes of identity verification, legal compliance, or investigation of suspicious activity.
• Any fees or charges imposed by payment providers are the sole responsibility of the member.
• Withdrawal requests exceeding the set daily or weekly limits require manual approval and may take longer to process.
• Funds in a NTC11 account do not earn interest and may only be used for gaming purposes within the platform.

For accounts that have been inactive for 12 consecutive months, NTC11 reserves the right to impose a dormant account maintenance fee as stated in the current fee schedule. You will be notified by email before any fee is applied.

5. Bonuses, Promotions and Wagering Conditions

Ntc11 offers a variety of bonuses and promotions for new and existing members. Each bonus is subject to specific terms and conditions set at the time the offer is made. Please read the terms of each promotion carefully before claiming it.

As a general rule applicable to all ntc11 bonuses unless otherwise stated:

• Welcome bonuses and deposit bonuses are subject to minimum wagering requirements (rollover) before withdrawals are permitted. Typical wagering requirements range from 15x to 30x depending on the bonus type.
• Each member is eligible to claim each promotion only once unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be directly converted to cash. Only winnings generated from bonus use that meet the wagering conditions may be withdrawn.
• Ntc11 reserves the right to void any bonus suspected of being obtained through misconduct, multi-account bonus claiming, or promotional abuse.
• Expired bonuses cannot be returned or reinstated under any circumstances.

The ntc11 VIP Programme has its own terms and conditions, available on the VIP Our VIP membership is based on your gaming activity and may be revoked if eligibility requirements are not maintained.

6. General Game Rules

All games offered at ntc11 — including live casino, slots, sports betting, bingo, and other games — have their own specific rules that must be followed. The following general rules apply to all game categories:

• Game results generated by the NTC11 system are final and cannot be disputed unless there is clear evidence of a verifiable technical system failure.
• In the event of a technical disruption during an active game, ntc11 reserves the right to void or suspend the relevant round and return the bet to the member's account.
• Confirmed and accepted bets cannot be cancelled. Please review all your betting information before confirming.
• Ntc11 reserves the right to set minimum and maximum betting limits for each game and may adjust those limits at any time.
• The use of automation software, bots, or any tool designed to gain an unfair advantage is strictly prohibited.

For sports betting, all outcomes are based on official results announced by the relevant event organizing body. ntc11 uses trusted and recognized sports data sources to ensure accurate bet settlement.

7. Prohibited Conduct and Activities

Use of the ntc11 platform is subject to strict standards of conduct. The following activities are strictly prohibited and may result in account closure and legal action:

• Fraud and Forgery: Providing false personal identification, using forged documents, or impersonating another individual.
• Money Laundering: Using the ntc11 platform as a channel for money laundering or financing illegal activities.
• Bonus Abuse: Opening multiple accounts to claim bonuses, sharing bonus abuse strategies, or any activity designed to exploit the promotional system.
• Hacking and Technical Exploits: Any attempt to hack, breach, or exploit any technical vulnerability in the ntc11 system.
• Collusion: Colluding with other players to gain an unfair advantage in games, particularly in Live Casino games and poker.
• Account Trading: Selling, purchasing, transferring, or leasing your ntc11 account to another party.

Ntc11 uses a sophisticated monitoring system operating 24/7 to detect any suspicious activity. Any account suspected of involvement in prohibited activities will be suspended immediately while an investigation is conducted.

8. Account Suspension and Closure

Ntc11 reserves the right to suspend or close any member account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Detection or discovery of fraudulent or illegal activity linked to the account in question.
• Requests from relevant authorities or legal compliance requirements.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Voluntary closure request submitted by the member through the self-management portal.

If your account is closed due to a terms violation, ntc11 reserves the right to withhold any remaining balance and pending winnings during the investigation. Should the investigation find you not at fault, your balance will be returned within a reasonable timeframe.

Members who wish to voluntarily close their account may do so via the account settings panel or by contacting our support team. Closure requests will be processed within 5 business days once all pending withdrawals have been settled.

9. NTC11 Limitation of Liability

Ntc11 makes every effort to ensure the platform operates smoothly, securely, and without interruption. However, there are certain situations where our liability is limited:

• Ntc11 is not liable for any losses arising from internet service disruptions, user hardware issues, or third-party interference beyond our control.
• We do not guarantee that the platform will always be free from technical errors or interruptions. However, we are committed to resolving any technical issues as quickly as possible.
• Ntc11 is not liable for any financial decisions made by members based on information found on this platform.
• NTC11's maximum liability in any case is limited to the amount of active deposits held in the member's account at the time of the incident.

This section does not affect user rights that cannot be excluded under applicable Malaysian law.

10. Amendments to Terms and Notice of Changes

Ntc11 reserves the right to modify, amend, or update these Terms and Conditions at any time at our discretion. Any material changes will be communicated to members via a notice on the website, registered email, or in-app notification at least 7 days before the changes take effect, except in cases of emergency or legal compliance requirements that necessitate immediate action.

It is your responsibility to review this Terms and Conditions page periodically. The last updated date is always displayed at the top of this document. Continued use of the platform after any changes take effect constitutes your acceptance of the updated terms.

If you do not agree with any changes made, you have the right to close your account and withdraw your balance before the new terms take effect.

11. Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the NTC11 support team is available to assist you at any time.

• Support email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Average response time: Less than 2 minutes for live chat

For issues related to responsible gaming or self-management, please visit our Responsible Gaming page for available information and support tools. We take every report and enquiry submitted by our members seriously.

For any disputes that cannot be resolved through standard support channels, you may submit a formal complaint via email to our compliance team. All complaints will be investigated fairly, and a response will be provided within 5 business days.